2. Create your Jira dashboard. Creating a dashboard in Jira is easy and straightforward. Do keep in mind though that you may want to edit your existing dashboard rather than creating a new one. If you decide to create a âDashboardâ: Select dashboards in the top left of the screen, Then âManage Dashboardsâ,
You can use this action on Jira Service Management issues that are pending approval on the current workflow status. Approvals are managed through the workflow. Learn more about approvals in Jira Service Management. Create issue with a request type. Use smart values here: Yes. Creates a new issue in a Jira Service Management project using the
Customer Portal. JIRA Service Desk pre-configures a Customer Portal for each service desk you set up. The Customer Portal is where you design the request forms your customers will fill out. As the service desk manager, you can map the JIRA features that are used to manage each request to the user friendly language your customers will see. Tip
A service tier is a label associated with a service that indicates how critical a service is to the operation of your business. Service tiers allow you to distinguish between services that are mission-critical, and those that are useful and helpful but not essential. If you have access to Assets in Jira Service Management, you may set up your
Problem management for Jira Service Management; Service requests for Jira Service Management . Jira Service Management is configurable. We recommend you start with an ITIL framework and then adjust to your specific business needs. What follows is an overview of some best practices for your IT service desk. This guide covers: Fulfilling service
Once enabled, follow these steps to create the flowchart: Go to the Space where you want to add the whiteboard. Click the Create button in the toolbar at the top of the page. (You can also create the whiteboard by clicking the Content button in the left sidebar.) After clicking, a whiteboard page will open.
Make sure you know the name of the user picker custom field so that you can add it to your customer portal for your request type. 2. Add the approval step to your workflow. Jira Service Desk request types are mapped to JIRA issue types, and the issue types are in turn mapped to a workflow. When you add the approval step to a workflow, it will
Takes a date and time that you provide, and returns it in a format of your choosing. This is useful for converting the default output for dates (jiraDateTime), to a format that is easier to read. You can add a dateformat to the end of any of the date smart values listed on this page. Refer to the Java documentation for pattern syntax.
Each issue collects and displays the information your team needs to collaborate into a set of fields. An issue's status, priority, and resolution represent some of the most important fields describing and reporting on your team's work. They give your team at-a-glance information about where the work is in your workflow, how important it is to
Just my idea, by using sub-task. Create new issue type (use sub-task issue type, you can give the name for this issue type) and define simple flow contain status waiting approval, approve, reject. in parent ticket, if you need approval create sub-task from above issue type and assign to approver. if need 2 approver, create 2 subtask, if need 3
Answer accepted. You can create a sub-task on workflow transition with Create on Transition for Jira. You have to perform a post function, upon issue transition, it automatically creates a sub-task for you. See the below example post function, which creates a sub-task along with information like, Issue type, Priority, Reporter and etc fields
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jira service desk workflow examples
